ALEXANDRIA, Va. – Despite fears the age group would prefer digital communication to person-to-person meetings, Millennials clamor for business travel twice as often as Baby Boomers. According to a recent survey by the Global Business Travel Association, about 45 percent of Millennials reported wanting more corporate travel, while only 26 percent of Baby Boomers desired more.
About 57 percent of Millennials believe technology can never replace face-to-face meetings. The age group is also more likely to rely on social media to meet up with others while traveling than Baby Boomers, 46 percent to 17 percent.
“Millennials in particular are interested in business travel and see the value it brings to their companies and their careers,” said Susan Chapman-Hughes, senior vice president of American Express Global Corporate Payments. “This generation may see more upsides to business travel, because they’ve found new ways to say connected to their personal commitments while on the road.”
When looking at travel amenities most preferred, Baby Boomers preferred to pay no fee to check bags (47 percent to 34 percent of Millennials), while Millennials chose free Wi-Fi (30 percent compared to 17 percent of Baby Boomers.
Overall business travel satisfaction while getting through airport security has declined significantly in the past three months, from 55 percent to 45 percent. Despite this drop, overall satisfaction levels with business travel remains at 73 percent.
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